Refund policy
At MOVNT, your satisfaction is our priority. If something isn't quite right, we'll do our best to make it right. This Return & Refund Policy explains how returns, refunds and replacements work.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be in its original condition
- Be unused and unworn
- Be returned in its original packaging
- Include all original accessories
- Be accompanied by proof of purchase
If your product has been opened or used and you simply change your mind, you may still request a return within 30 days. If approved, the return shipping costs will be your responsibility.
How to Request a Return
To start a return, please contact us at hello@trymovnt.com.
To help us process your request as quickly as possible, please include:
- Your order number
- A brief explanation of your request
- Clear photos of the product and its packaging
Our Customer Support team will review your request and provide you with the next steps if your return is approved.
Please do not send any products back without contacting us first. Returns sent without prior authorization cannot be accepted.
If you have any questions regarding your return, we're always happy to help at hello@trymovnt.com.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or if you receive the wrong product, please contact us immediately at hello@trymovnt.com.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
Once your claim has been reviewed, you may choose between:
- A free replacement, subject to availability, or
- A full refund.
Lost Packages
If your order appears to be lost during transit, please contact us at hello@trymovnt.com.
Once the carrier confirms that the package cannot be delivered, you may choose either:
- A replacement order at no additional cost, or
- A full refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, simply request a return for your original purchase. Once your return has been approved, you may place a new order at any time.
Promotional Offers
Items purchased during promotional campaigns or sales remain eligible for return under the conditions outlined in this policy.
For promotional offers such as Buy 1 Get 1 Free, Buy 2 Get 2 Free, Buy 3 Get 3 Free, or any similar bundle promotion, all items included in the offer must be returned together to qualify for a full refund.
Partial returns of promotional bundles are not eligible for a full refund.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, your item must be:
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase
If the product has been used beyond what is necessary to inspect it, a partial refund or refusal of the return may apply in accordance with applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@trymovnt.com.
Additional Information
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error, a damaged product, or a defective item.
MOVNT reserves the right to refuse any return that does not meet the conditions outlined in this policy.