At MOVNT, we aim to make your shopping experience as smooth as possible. Below you'll find everything you need to know about how we process and deliver your order.

Free Shipping

We are pleased to offer free standard shipping on all orders, with no minimum purchase required.

There are no hidden shipping fees at checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches or promotional events, processing times may be slightly longer.

Estimated Delivery Times

We currently ship exclusively within the United Kingdom.

Estimated delivery time:

• United Kingdom: 3–5 business days

Please note that delivery times are estimates only and are not guaranteed. Occasionally, delays may occur due to factors outside our control, such as carrier disruptions, severe weather or public holidays.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

Customs & Import Duties

For international orders, customs duties, import taxes or local fees may apply depending on your country's regulations.

These charges, when applicable, are the responsibility of the customer.

MOVNT has no control over customs procedures or any additional charges imposed by local authorities.

Delivery Delays

While we work hard to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Customs inspections
• Severe weather
• Public holidays
• High shipping volumes
• Other unforeseen events

We appreciate your patience should these situations arise.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

MOVNT cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at hello@trymovnt.com. While we'll do our best to help, we cannot guarantee that changes can be made once an order has entered processing.

Lost Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at hello@trymovnt.com.

Once the shipping carrier confirms that the package cannot be delivered, you may choose between:

• A replacement order at no additional cost, or
• A full refund.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

Depending on the situation, we'll offer either:

• A free replacement, or
• A full refund.

Returned Packages

If an order is returned to us because:

• the shipping address was incorrect;
• delivery was repeatedly unsuccessful;
• the package was refused by the recipient;

we may contact you to arrange reshipment.

Additional shipping charges may apply for resending returned packages.

Need Help?

If you have any questions regarding shipping or delivery, our Customer Support team is here to help.

Email: hello@trymovnt.com

We aim to respond to all enquiries within 1–2 business days.